Guadalupe Elementary School

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Parent Info » Technology Troubleshooting

Technology Troubleshooting

USD Technology Assistance
Where to start
Don't forget the USD Distance Learning Website which has help guides for many common problems under 'Technology Assistance' on the right hand side.
We forgot our Chromebook at school. How do I access school apps using a personal device?
Go to
Login using Google and your school email and password. You will be brought to the blue Classlink Launchpad with all your school apps available to you.
#1 Tip - if Zoom or other apps like Loom are acting wonky, CLOSE all the Safari windows, clear Safari cache, close the app and restart.
#1 Tip - if Zoom or some websites are acting wonky clear Chrome cache and restart the Chromebook.
Other wonky issues? Maybe you have turned on an accessibility feature on accident. How to turn on/off accessibility features on Chrome.
Google Applications Help
Do you have questions about using Google Chrome or other Google applications like Drive, Sheets, Docs, or Keep? Need help adding an image or changing the background color? Check out the list of google application tutorials below. 
Zoom Help
None of these links helped?
Submit a Help Ticket and our tech team will contact you.